GENESYS GCX-GCD EXAM QUESTIONS - PASS YOUR EXAM IN ONE GO

Genesys GCX-GCD Exam Questions - Pass Your Exam In One Go

Genesys GCX-GCD Exam Questions - Pass Your Exam In One Go

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 2
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 3
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 4
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 5
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 6
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

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Genesys Cloud CX: Developer Certification Sample Questions (Q25-Q30):

NEW QUESTION # 25
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

  • A. 80 calls must be answered every 20 seconds.
  • B. 20 chats and calls must be answered in 80 seconds.
  • C. 20 chats and calls must be answered in 80 seconds.
  • D. 80% of calls must be answered within 20 seconds.

Answer: D

Explanation:
In Genesys Cloud CX, a Service Level of 80 with a Service Level Target of 20 seconds means the goal is to answer 80% of incoming voice interactions within 20 seconds, aligning with common contact center performance standards.


NEW QUESTION # 26
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

  • A. You must know the exact coordinates of the new building.
  • B. You must have Admin rights to Genesys Cloud CX.
  • C. You must collect general information such as building address number of floors, location contact information, etc.
  • D. You must have images of all the users located at the new location.
  • E. You must have the basic profile data for all users at the new location.

Answer: B,C

Explanation:
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.


NEW QUESTION # 27
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

  • A. Skills
  • B. Languages
  • C. Knowledge levels
  • D. Index Ratings
  • E. Medians

Answer: B

Explanation:
Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.


NEW QUESTION # 28
Which protocol is used to transport digitized audio?

  • A. RTP over UDP
  • B. TCP
  • C. TLS
  • D. SIP over UDP

Answer: A

Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.


NEW QUESTION # 29
The typing notifications can be sent to the chat window using a POST with the _______________.

  • A. Conversation ID + Session ID
  • B. Conversation ID + Member ID
  • C. Conversation ID + Member ID +Session ID
  • D. Member ID

Answer: B

Explanation:
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.


NEW QUESTION # 30
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